Ace · AI CSR
Nurture your leads with iMessage on autopilot.
Ace is the AI CSR for contractors. He's trained on your business and follows up with every lead exactly like your team would, 24/7.
- ~9-second first response
- Works 24/7
- iMessage-first
Ace · Summit Roofing
Avg. first response
0 sec
More likely to convert when contacted in 5 min*
0×
Coverage — nights, weekends & holidays
0/7
* Lead-response research, Harvard Business Review
Use Cases
Four jobs Ace does, the moment you turn him on.
Book hot leads before competitors
Texts every new lead within seconds of intake from Angi, web forms, or your CRM, then qualifies and books while they're still interested.
Turn quotes into signed jobs
After an estimate goes out, Ace checks in on the homeowner, answers objections, and nudges toward a yes so proposals don't sit unanswered.
Win back the lost appointment
When a booked lead cancels, reschedules, or ghosts the visit, Ace re-engages, finds a new window, and gets them back on the calendar.
Keep leads from going cold
Runs timed, on-brand follow-up cadences that stay with not-yet-ready homeowners until they're ready to book, with no manual chasing.
iMessage + SMS
Lands in the blue bubble. Falls back to green.
Ace starts every conversation on iMessage, where homeowners actually read and reply. If a lead's phone can't receive iMessage, Ace drops to standard SMS automatically. Same conversation, no gaps, nothing for you to manage.
iMessage
firstSMS
fallbackOne thread, automatically routed to whichever channel reaches the homeowner. No setup, no switching.
Integrations
Connects with your lead sources & CRMs.
Leads flow in and booked appointments sync back automatically, so your team works from one source of truth.
Ace is learning to pick up the phone.
Voice is next. Soon Ace will handle live calls on both ends — answering inbound leads instantly and dialing out to follow up, all in his own natural voice.
Answers every call
Incoming call
Ace answering…
No more missed calls or voicemail. Ace picks up on the first ring, qualifies the homeowner, and books the appointment — 24/7.
Calls leads back
Dialing lead
Following up…
Ace proactively dials cold leads, no-shows, and aging estimates to re-engage them by voice — picking up right where the texts left off.
Hire Ace. Watch him work.
See how Ace nurtures, qualifies, and books your leads over iMessage 24/7, so you win the job before competitors call back.
Meet the full AI Crew.
Mia — AI Marketer
Your marketing team, supercharged. Mia creates scroll-stopping ads, captures every lead with instant online estimates, and books appointments while you sleep — so Ace always has fresh leads to nurture.
Learn MoreThe basics
What is an AI CSR?
An AI CSR (customer service rep) is an AI agent that follows up with your leads around the clock. Demand IQ's CSR is named Ace, and he's trained on your business so he texts every lead exactly like your team would.
Ace nurtures leads over iMessage on autopilot — he handles speed-to-lead, estimate follow-up, no-show and cancellation recovery, and long-term lead nurturing — qualifying homeowners and booking appointments 24/7 so leads never go cold waiting for a callback.
- Who he is
- Ace, Demand IQ's AI CSR for home-services contractors
- What he does
- Speed-to-lead, estimate follow-up, no-show recovery, and lead nurturing
- Channel
- iMessage first, with automatic fallback to standard SMS
- Speed
- Responds in as little as 9 seconds, 24/7
Reviewed by the Demand IQ team · Updated June 2, 2026
FAQ
AI CSR FAQ
Ace follows up with every lead in seconds, every hour of every day — including nights, weekends, and holidays — so no lead waits for a callback. He's trained on your business, so he qualifies leads, answers questions, and books appointments exactly the way your team would.
Ace does four jobs the moment you turn him on: speed-to-lead (texting new leads within seconds of intake), estimate follow-up (nudging quotes toward a yes), no-show and cancellation recovery (re-engaging leads who cancel or ghost), and lead nurturing (timed, on-brand cadences that keep cold leads warm until they're ready to book).
Ace starts every conversation on iMessage, where homeowners actually read and reply — the same blue bubble their friends and family use. If a lead's phone can't receive iMessage, Ace automatically falls back to standard SMS. Same conversation, no gaps, nothing for you to manage.
Yes. Ace self-schedules inside the conversation — he checks your team's availability, offers real times, and books the job. See AI Appointment Scheduling for how that works.
Ace connects with your lead sources and CRMs, including Housecall Pro, Jobber, JobNimbus, AccuLynx, ServiceTitan, Yelp, Angi, Thumbtack, and Zapier — so new leads flow in and booked appointments sync back automatically.
AI CSR plans start at $395/month, and you can bundle Ace with Mia (AI Marketing) in the Full Crew plan to save 15%. See the pricing page for current tiers, or book a demo.